Senior Technical Writer 04/2023 - Present
Cloudflare
- Engineered a 21% increase in positive user sentiment for the Fundamentals documentation, achieving a 92% satisfaction rating and driving direct product adoption, by overhauling the How Cloudflare Works section and launching a strategic "Get Started" onboarding entry point.
- Exponentially increased video content visibility by 3,378%, driving massive engagement within the Cloudflare One documentation space, by strategically migrating the SASE video series from isolated Learning Paths to contextual in-product documentation.
- Elevated the performance and efficiency of junior team members, improving project turnaround times and stakeholder relations, by providing structured mentorship on ticket management, workflow organization, and conflict resolution.
- Optimized the Durable Objects product experience, securing buy-in and alignment across PM, Engineering, and Dev teams, by spearheading a targeted in-product workflow workshop to resolve critical technical pain points.
- Boosted developer documentation engagement by over 61%, driving record page views for the Cloudflare One space, by developing and executing a strategic video-embedding framework for technical content.
- Accelerated the video production lifecycle by 50%, reducing the stakeholder review and approval window from one month to two weeks, by developing a custom Gemini-powered "Gem" for automated video script generation.
- Architected the design strategy for a new learning platform, delivering a high-fidelity prototype and actionable development roadmap, by conducting an AI-driven competitive analysis with OpenCode and building a functional mockup using Windsurf.